Manage and back up your iTunes media library Be sure to make a backup of your library and computer before making significant changes to it. If these steps do not resolve your issue, then I would suggest removing the iTunes application (this will not affect your library), and downloading iTunes from the Microsoft Store. If you have multiple Apple IDs, authorize your computer for each Apple ID. Right-click the SC Info folder and choose Delete from the pop-up menu.Open the Apple Computer folder, then open the iTunes folder.
#Apple itunes support windows
Windows 7: Click Organize, then click "Folder and search options." On the View tab, select "Show hidden files, folders, and drives." On the View tab, select "Show hidden files, folders, and drives." Windows 8: Click View, then click Options. Windows 10: Click View, then select "Hidden items." In the search field, enter %ProgramData%, then press Return. Click on the magnifying icon or search field.If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases I've highlighted some key information here for you. Try the steps outlined in the resource below. This is most likely due to an issue with the SC Info folder in the iTunes application.
#Apple itunes support movie
I understand you are getting an error message when trying to download a purchased movie in iTunes for Windows. Welcome to the Apple Support Communities!
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